Overview
By placing an order through Norince.com. you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return conditions and procedures.
30 Days Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us at [email protected]. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping Costs for Returns
If there was an error on our end, such as receiving the wrong item or it being damaged during shipping, we will provide a prepaid return label via email.
If you’ve simply changed your mind about the item or accidentally selected the wrong size, design, or shipping address, the responsibility for the return costs lies with you.
Damaged or Wrong Products
Please check your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can make it right.
Exchanges
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected].
Restocking Fee
There is a 15% restocking fee for all products.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process the refund.
Contact Us
If you have any further questions or concerns, please do not hesitate to contact us:
Email: [email protected]
Phone: +1 302 666 0804
Address: 651 N BROAD ST – SUITE 201, Middletown, DE 19709, US