Overview
This policy applies to all orders and is designed to ensure that you are aware of our shipping policies. By ordering from this store, you accept this policy.
Shipping Rates and Estimates
We offer Free Shipping for all orders. All orders are typically processed within 12 to 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Shipping time varies by location. Here are our estimates:
- United States: 5-9 Business Days
- Europe & Canada: 7-10 Business Days
- Australia & New Zealand: 7-10 Business Days
- Mexico: 7-10 Business Days
- International: 7-14 Business Days
Order Tracking
Upon dispatch, you will receive an email notification from us containing tracking information that you can use to check the status of your shipment. Please allow 48 hours for the tracking information to become available.
Parcels Damaged
If you find that a parcel is damaged in transit, please reject the parcel from the courier if possible and contact our customer support immediately. If the parcel has been delivered without your presence, please contact us for further assistance.
Cancellations
You can cancel your order within 12 hours of placing it by responding to the order confirmation email. However, please note that once the product has been shipped, we cannot cancel the order.
Refunds, Returns, and Exchanges
We accept returns within 30 days after delivery. If the item is unused and in its original condition, we will issue a full refund minus the shipping costs for the return.
If your order arrives damaged, please email us at [email protected] with your order number and a photo of the item’s condition as soon as possible. We handle these issues on a case-by-case basis but will strive to find a satisfactory solution.
Contact Us
If you have any further questions or concerns, please do not hesitate to contact us:
Email: [email protected]
Phone: +1 302 666 0804
Address: 651 N BROAD ST – SUITE 201, Middletown, DE 19709, US